Patient Information or Frequently Asked Questions
What conditions do you treat Aura Endocrine and Diabetes?
We specialize in managing chronic endocrine conditions, including Type 1 and Type 2 diabetes, thyroid disorders, adrenal and pituitary diseases, osteoporosis, PCOS, obesity, and male hypogonadism. Our clinic offers comprehensive personalized care to meet your specific health needs.
How can I research the clinic or doctor before scheduling an appointment?
You can review Dr. Sindhu Igala’s qualifications, specialties, and patient testimonials on our website. This will give you an overview of her experience and the services we offer, helping you decide if our clinic is the right fit for you.
What insurance plans do you accept?
We accept a wide range of insurance plans from major providers. To verify if your insurance is accepted, please visit our website or contact our office. For HMO plans, ensure that your primary care doctor sends us a referral before your visit.
How do I schedule my appointment?
You can schedule an appointment through our website or by calling the clinic. Please complete all new patient paperwork and submit any required payments in advance to confirm your appointment.
What do I need to bring to my first appointment?
Please bring a list of your current medications, supplements, and any recent lab results or imaging reports (from the last 3-6 months).
Why do I need to complete paperwork in advance if the clinic is paperless?
While our clinic tries to operate paperless, completing your new patient paperwork in advance allows us to gather necessary details before your appointment, ensuring that your visit is as smooth and efficient as possible.
What should I expect during my first visit?
During your first visit, Dr. Igala will review your medical history, discuss your symptoms, and perform any necessary tests. We aim to provide a comprehensive evaluation and create a personalized treatment plan tailored to your condition.
What should I do if I’m running late for my appointment?
We kindly ask that you arrive on time for your appointment. If you are more than 15 minutes late, you may be asked to reschedule to avoid delays in serving other patients.
How do I make payments, and when are they due?
All copayments and deductibles are due prior to your appointment. You will receive a secure payment link via email or patient portal. Payments must be completed in advance to confirm your appointment.
What in-office procedures do you offer?
We offer in-office procedures such as thyroid ultrasounds and thyroid nodule biopsies. Dr. Igala is ECNU-certified to perform these procedures, ensuring precise diagnostics and high-quality care.
Is Aura Endocrine and Diabetes a paperless clinic?
Yes, we are trying towards being a paperless clinic. All patient forms, medical records, scheduling, and payments are managed electronically through our website and patient portal, making your experience more efficient and environmentally friendly.
What do I need to bring to my follow-up appointment?
- For follow-up visits, please make sure to bring in your updated medication list, and any updated lab results or imaging reports. Ensure all required lab work is completed at least 1 week prior to your follow-up so that we can discuss the results during your visit.
- If applicable, share any new symptoms or changes in your condition since your last appointment
What is your cancellation and rescheduling policy?
Cancellations or rescheduling must be done via the website or patient portal at least 24-48 hours in advance. This helps us accommodate other patients who may need care.
Do you offer telemedicine services?
- Yes, we provide telemedicine appointments for follow-ups and consultations that don’t require in-person visits. These can be easily scheduled through the patient portal, offering flexibility and convenience.
- Please note that we will verify with your insurance beforehand to confirm coverage for telehealth visits. If your insurance does not cover televisits, we also offer a cash pay option for your convenience.
How can I access my medical records?
You can access your medical records, lab results, and treatment plans through the patient portal or app. This app also allows you to securely communicate with Dr. Igala and the clinic staff for any follow-up questions or concerns.
How do I request prescription refills?
Prescription refills can be requested directly through your pharmacy, or you can send a secure message via the patient portal or app. We process these requests as quickly as possible.
Why do I need to bring my medication list if I’ve completed the paperwork online?
While we gather most of your information online, having your current medication list, supplements, and recent lab results with you ensures that all data is accurate and up to date during your visit, allowing us to create a more effective treatment plan.
Do you charge for filling out forms?
There is a $25 fee for filling out FMLA forms, which is due at the time of submission. Please allow 5-7 business days for form completion. We do not fill out disability forms but can submit your medical records if required.
How long does it take for prior authorizations?
Most commonly prescribed medications may require prior authorization from your insurance provider, which can take 7-10 business days. We will make every effort to expedite the process, but approval is not guaranteed. If needed, we can discuss alternative medications that may be covered by your insurance and are appropriate for your treatment.
What should I do in case of an emergency?
If you are experiencing a medical emergency, please call 911 immediately. For non-urgent requests, use the patient portal or app to send a secure message, and we will respond within 24-48 hours.
How do I evaluate if Aura Endocrine and Diabetes is the right clinic for me?
After your first visit, reflect on how comfortable you felt, whether your concerns were addressed, and if the treatment plan aligns with your health goals. At Aura, we prioritize compassionate care, clear communication, and personalized treatment, ensuring a positive experience for all our patients.
What conditions do you treat Aura Endocrine and Diabetes?
We specialize in managing chronic endocrine conditions, including Type 1 and Type 2 diabetes, thyroid disorders, adrenal and pituitary diseases, osteoporosis, PCOS, obesity, and male hypogonadism. Our clinic offers comprehensive personalized care to meet your specific health needs.
How can I research the clinic or doctor before scheduling an appointment?
You can review Dr. Sindhu Igala’s qualifications, specialties, and patient testimonials on our website. This will give you an overview of her experience and the services we offer, helping you decide if our clinic is the right fit for you.
What insurance plans do you accept?
We accept a wide range of insurance plans from major providers. To verify if your insurance is accepted, please visit our website or contact our office. For HMO plans, ensure that your primary care doctor sends us a referral before your visit.
How do I schedule my appointment?
You can schedule an appointment through our website or by calling the clinic. Please complete all new patient paperwork and submit any required payments in advance to confirm your appointment.
What do I need to bring to my first appointment?
Please bring a list of your current medications, supplements, and any recent lab results or imaging reports (from the last 3-6 months).
Why do I need to complete paperwork in advance if the clinic is paperless?
While our clinic tries to operate paperless, completing your new patient paperwork in advance allows us to gather necessary details before your appointment, ensuring that your visit is as smooth and efficient as possible.
What should I expect during my first visit?
During your first visit, Dr. Igala will review your medical history, discuss your symptoms, and perform any necessary tests. We aim to provide a comprehensive evaluation and create a personalized treatment plan tailored to your condition.
What should I do if I’m running late for my appointment?
We kindly ask that you arrive on time for your appointment. If you are more than 15 minutes late, you may be asked to reschedule to avoid delays in serving other patients.
How do I make payments, and when are they due?
All copayments and deductibles are due prior to your appointment. You will receive a secure payment link via email or patient portal. Payments must be completed in advance to confirm your appointment.
What in-office procedures do you offer?
We offer in-office procedures such as thyroid ultrasounds and thyroid nodule biopsies. Dr. Igala is ECNU-certified to perform these procedures, ensuring precise diagnostics and high-quality care.
Is Aura Endocrine and Diabetes a paperless clinic?
Yes, we are trying towards being a paperless clinic. All patient forms, medical records, scheduling, and payments are managed electronically through our website and patient portal, making your experience more efficient and environmentally friendly.
What do I need to bring to my follow-up appointment?
- For follow-up visits, please make sure to bring in your updated medication list, and any updated lab results or imaging reports. Ensure all required lab work is completed at least 1 week prior to your follow-up so that we can discuss the results during your visit.
- If applicable, share any new symptoms or changes in your condition since your last appointment
What is your cancellation and rescheduling policy?
Cancellations or rescheduling must be done via the website or patient portal at least 24-48 hours in advance. This helps us accommodate other patients who may need care.
Do you offer telemedicine services?
- Yes, we provide telemedicine appointments for follow-ups and consultations that don’t require in-person visits. These can be easily scheduled through the patient portal, offering flexibility and convenience.
- Please note that we will verify with your insurance beforehand to confirm coverage for telehealth visits. If your insurance does not cover televisits, we also offer a cash pay option for your convenience.
How can I access my medical records?
You can access your medical records, lab results, and treatment plans through the patient portal or app. This app also allows you to securely communicate with Dr. Igala and the clinic staff for any follow-up questions or concerns.
How do I request prescription refills?
Prescription refills can be requested directly through your pharmacy, or you can send a secure message via the patient portal or app. We process these requests as quickly as possible.
Why do I need to bring my medication list if I’ve completed the paperwork online?
While we gather most of your information online, having your current medication list, supplements, and recent lab results with you ensures that all data is accurate and up to date during your visit, allowing us to create a more effective treatment plan.
Do you charge for filling out forms?
There is a $25 fee for filling out FMLA forms, which is due at the time of submission. Please allow 5-7 business days for form completion. We do not fill out disability forms but can submit your medical records if required.
How long does it take for prior authorizations?
Most commonly prescribed medications may require prior authorization from your insurance provider, which can take 7-10 business days. We will make every effort to expedite the process, but approval is not guaranteed. If needed, we can discuss alternative medications that may be covered by your insurance and are appropriate for your treatment.
What should I do in case of an emergency?
If you are experiencing a medical emergency, please call 911 immediately. For non-urgent requests, use the patient portal or app to send a secure message, and we will respond within 24-48 hours.
How do I evaluate if Aura Endocrine and Diabetes is the right clinic for me?
After your first visit, reflect on how comfortable you felt, whether your concerns were addressed, and if the treatment plan aligns with your health goals. At Aura, we prioritize compassionate care, clear communication, and personalized treatment, ensuring a positive experience for all our patients.