Terms and Conditions

Welcome to the Aura Endocrine and Diabetes website. These terms and conditions outline the rules and regulations for using our website and services. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Aura Endocrine and Diabetes’s website if you do not accept all the terms and conditions stated on this page.

1. General Information

The content provided on this website is for informational purposes only. The content is not intended to replace or act as a substitute for professional medical advice, diagnosis, or treatment. Always consult with your healthcare provider before making any medical decisions or if you have any questions regarding a medical condition.

2. Use of Services

You agree to use our website and services only for lawful purposes. By using this website, you agree not to:

Violate any local, state, national, or international law or regulation.
Submit false or misleading information.
Transmit any harmful or disruptive materials such as viruses or malware.

3. Telemedicine and Virtual Services

For telemedicine and virtual consultations, you acknowledge and agree to the following:

You understand that telemedicine services provide real-time, interactive communication between you and a healthcare provider at a remote location.
It is your responsibility to confirm that your insurance covers telemedicine services.
We also offer self-pay options for telemedicine services.
All information provided during virtual appointments will be handled in accordance with our Privacy Policy and HIPAA Compliance.

4. Appointment Cancellations and Rescheduling

Appointments can be scheduled, cancelled, or rescheduled online through the patient portal or by calling our office.
If you need to cancel or reschedule your appointment, please do so at least 24-48 hours in advance to avoid any cancellation fees. Failure to do so may result in a missed appointment fee.

5. Payment Terms

Payment for services, including co-pays and deductibles, must be made prior to or at the time of the appointment.
Payments can be made via the patient portal or online secure payment links.
We accept most major insurance plans, and it is your responsibility to ensure that your insurance information is accurate and up to date.

6. Insurance and Billing

Insurance claims will be submitted to your insurance provider. However, you are responsible for any outstanding balances not covered by your insurance.
We work with both private insurance providers and Medicare. If prior authorization is required for a treatment, we will assist in submitting the necessary documents.
For services not covered by your insurance, you will be responsible for full payment.

7. Privacy and Confidentiality

Your privacy is important to us. All personal health information (PHI) shared through this website, telemedicine services, or in the office is protected under HIPAA guidelines. You can review our Privacy Policy for more information on how we protect your data.

8. Medical Records and Patient Portal

You have access to your medical records through the Patient Portal. This portal allows you to view lab results, track your appointments, and communicate with your healthcare provider securely.
It is your responsibility to maintain the confidentiality of your login information. We are not responsible for any unauthorized access to your account.

9. Limitation of Liability

Aura Endocrine and Diabetes is not liable for any damages or injuries that result from the use of this website or from reliance on the information provided here. This includes direct, indirect, incidental, or consequential damages.

10. Intellectual Property

All content, including but not limited to text, graphics, logos, images, and software, is the property of Aura Endocrine and Diabetes and is protected by applicable intellectual property laws. You may not reproduce, duplicate, copy, or otherwise exploit the content for any commercial purpose without prior written consent.

11. Changes to Terms and Conditions

We reserve the right to modify or replace these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for updates or changes.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Phone: 214-216-1359

Email: info@auraendocrine.com